Grahak Seva Kendra

B2C Services – Digital Seva Centres

Digital Seva Kendras are local service centers set up across India to bring digital services closer to citizens digitally, especially in rural and remote areas.

These centers provide a wide range of Business-to-Consumer (B2C) services in a simple and user-friendly manner, making it easy for people to access essential services without the need for advanced technical knowledge.

Utility Bill Payments: One of the main services provided by Digital Seva centers is the ability to pay utility bills such as electricity, water, and gas bills.

Instead of going to far-flung offices or standing in long queues, people can visit these centers in their neighborhood for quick and convenient payment of their bills.

Government Scheme Applications: Digital Seva Centers assist citizens to apply for various government schemes and benefits.

They guide people through the application process and ensure that they have the necessary documents and information to avail the benefits offered by the government.

  • Aadhaar Services: Digital seva centers help citizens with Aadhaar-related services, such as updating personal information, linking Aadhaar to bank accounts and mobile numbers, and obtaining a new Aadhaar card or a duplicate if it’s lost.
  • Insurance Services: With the help of Digital Seva Centers People can buy insurance policies like life insurance, health insurance, and vehicle insurance through these centers.

This helps individuals to protect themselves and their assets without the need to travel to distant insurance offices.

  • Banking Services: Digital Seva Centers act as banking access points, allowing people to open new bank accounts, deposit and withdraw cash, and check their account balances.
  • This is especially beneficial for those who may not have easy access to traditional bank branches.
  • Educational Services: Digital Seva Centers offer educational services to support students and parents.

They provide information about government scholarships, assist in applying for educational courses online, and conduct digital literacy programs to enhance computer skills.

  • E-commerce and Ticket Booking: Digital Seva Centers make it possible for people to book train, bus, and flight tickets, as well as reserve hotel rooms

Additionally, they help with online shopping on e-commerce websites, making it easier for individuals to purchase goods and services online.

  • Mobile and DTH Recharge: At the digital seva centers, citizens can recharge their mobile phones and DTH services, ensuring continuous communication and access to entertainment.
  • Government Certificates: Digital Seva Centers assist citizens in obtaining various government certificates, such as income certificates, caste certificates, and residence certificates, which are often required for various official purposes.
  • PAN Card Services: With the help of Digital Seva centers citizens can apply for a new PAN card or make changes to their existing PAN cards easily.
  • Employment Services: These centers may offer employment-related assistance, such as helping individuals search for jobs, create and update online resumes, and apply for government job vacancies.

Digital Seva Centers are vital in making digital services accessible and easy to use for people across India.

These centers bring government and private services closer to citizens, reducing the digital divide and empowering individuals with the benefits of technology.

By offering a range of B2C services in a simple manner, Digital Seva Centers contribute significantly to India’s digital transformation and help create a digitally inclusive society for all.


As we all know, today it is very difficult to get a profit by doing business without investment. If you also want to take the B2B business plan and want to open your own digital service centers, then CSC Registration is at the forefront of providing this facility to you. Apply For CSC now to start your business

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